M/S Aaarambbh Revolution Private Limitedhas a diplomatic approach towards the Consumers/ Independent Direct sellers and takes all precautions to offer the best services to them. However in case of unavoidable circumstances Direct selling entity have devised a perfect system to solve the problems that Consumers/ Independent Direct sellers may face.

1. Direct Selling Entitycomplies with the Consumer Protection (Direct Selling) Rules, 2021 and Consumer Protection Act, 2019 and have also instructed our Independent Direct sellersto do so.
2. Direct Selling Entitymaintains a register to keep the track of Grievances received from Consumer/Independent Direct seller in either of the mentioned modes – Calls / Written Application / E-mail / Walk-in / Online Grievance Cell, etc. Each Grievance is numbered, (To facilitate easy tracking) acknowledgedwithin 48 hours of its receipt at the Grievance Redressal Celland Direct Selling Entityrecords the time taken to resolveit.
3. Grievances received arefeeded into the internal Grievance software. A unique track IDis generated against all the Grievances and is intimated to the Consumers / IndependentDirect Sellers on their registered E-mail ID and Mobile Number within 48 hour of its receipt at the entity’s end.
4. Consumers/ Independent Direct sellers need to keep the unique track ID secure with them in order to track and follow-up theoutcome. 
5. Direct selling entity has appointed Mr. Niraj Kumar Jha, as the Grievance Redressal Officer. Contact details of the GrievanceRedressal Officer are as mentioned below:

   Name: Niraj Kumar Jha
   E Mail: info@aaarambbh.com
   Contact No:8826120205

6. Grievance Redressal Officer will redress the grievance within 30 days from the date of receipt of Grievance.
7. Incase there is a delay of more than 30 days in resolving the issue, he / she will inform the Consumers / Independent Direct Sellers with reason of delay on their registered E-mail ID. 
8. In case the Consumer/ Independent Direct seller is still not satisfied with the resolution offered, he/she can approach the National Consumer Helpline or the State Consumer Helpline for effective mediation/resolution and thereafter a Consumer Forum/Court of appropriate jurisdiction

Note: This Grievance Redressal Mechanism to be read as part and parcel of the Contract Agreement entered by a Direct seller as the same is not reproduced in the agreement for the sake of brevity.